We are a RICS-regulated firm, operating under the oversight of the Royal Institution of Chartered Surveyors (RICS). RICS is a Royal Charter body responsible for maintaining professional standards across the surveying industry. This is achieved through its independently governed Standards and Regulation Board (SRB), which oversees the setting of professional standards, regulates entry into the profession, provides dispute resolution services, and ensures that RICS-qualified professionals and regulated firms, like Sycamore Construction Consultants Ltd, meet the highest standards of conduct, competence, and integrity.

As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP), which meets our regulatory requirements. Our CHP has two stages.  Stage one gives us the opportunity to review and consider your complaint in full. We will try to resolve your complaint to your satisfaction.  If you are not happy with our response, you will have the opportunity to take your complaint to stage two.  Stage two gives you the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

In the first instance we ask that you put your complaint in writing to ensure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

James Allen  FCIArb, FRSPH, Dip.Adj

Sycamore Construction Consultants Limited

Oak House B, Ranson Wood Business Park, Southwell Road West, Mansfield, NG21 OHJ

Telephone number – 07534 814130

Email address – enquiries@sycamoreccltd.co.uk

Website – www.sycamoreccltd.co.uk

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.

If we are unable to agree on how to resolve your complaint, then you have the opportunity to refer your complaint to an independent redress provider, as approved by the RICS Regulatory Board:

Name of Redress Provider – CEDR

Address – The International Dispute Resolution Centre, 100 St Paul’s Churchyard, London, EC4M 8BU.

Telephone – 020 7536 6000

Facsimile – 020 7536 6001

Email Address – info@cedr.com

Website – www.cedr.com

The Centre for Effective Dispute Resolution (CEDR) specialises in Mediation and Alternative Dispute Resolution (ADR). They are an independent non-profit organisation and a registered charity.

As Sycamore Construction Consultants are regulated by RICS for the provision of surveying services, we agree to uphold the RICS Rules of Conduct and all other applicable mandatory professional practice requirements of RICS, which can be found at www.rics.org. As an RICS regulated firm we have committed to cooperating with RICS in ensuring compliance with its standards. The firms nominated RICS Responsible Principal is Andrew Wootton-Jones, Consultant.